Complaints Policy

LKT Electric Services

LKT Electric Services is committed to providing a high standard of workmanship and customer service at all times. However, on rare occasions, there may be instances where a customer is not fully satisfied with the service provided.

To help us resolve any issues quickly and effectively, customers are encouraged to inspect the completed works as soon as possible after completion. This ensures that all work has been carried out in accordance with the agreed contract terms and to the high standards LKT Electric Services aims to achieve.

If you have any concerns, please contact LKT Electric Services immediately by telephone, email, or in writing. If submitting your complaint in writing, we recommend that you obtain proof of posting.

Complaints Procedure

• Upon receipt of a complaint, LKT Electric Services will acknowledge and respond within 5 working days.
• Where appropriate, we will arrange a convenient date to inspect the work and/or carry out any necessary remedial action within 28 days.

Escalation and Alternative Dispute Resolution (ADR)

In the unlikely event that LKT Electric Services is unable to resolve your complaint after exhausting our internal complaints procedure, and where both parties agree that a deadlock has been reached, you may choose to escalate your complaint.

LKT Electric Services has access to an Alternative Dispute Resolution (ADR) service for domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement.

If you wish to use this service, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. Which? Trusted Traders will confirm whether your complaint is eligible for ADR.

You can contact Which? Trusted Traders on 02922 670 040 for further information.